FREQUENTLY ASKED QUESTIONS

If you have a question, you might find the answer here.

If you do not find the answer to your question here, please send an email to support@skylugg.com or use our contact form.

 

 

 

  • GENERAL QUESTIONS

 

HOW DO I ORDER FROM SKYLUGG.COM?

To order, all we need from you is

 

– a valid email address for order and shipment confirmations

 

– a shipping and billing address

 

– payment method

 

You can protect your account with a personal password and edit it at any time in the “My Account” area of ​our website.

 

 

What data format does my picture/photo have to be?

JPG PNG PDF

 

What resolution does my picture/photo have to be?

Your image requires a resolution of at least 1920×720 pixels in order to guarantee the best possible image reproduction.

If your image/photo does not have the required resolution, our system will show a warning message.

 

 

What photo/image content will not be accepted?

Skylugg.com reserves the right not to accept inappropriate images and text material for production.

 

Which surface is printed?

The front will be printed as shown in the upload view.

 

 

Do I need to create a user account to place an order?

No, you do not need to create an account to order online from us. Of course, if you already have an account, it will make it easier for you to place your next order because your customer data will already be stored and you will come more quickly to your Skylugg.

 

I forgot my password. What should I do?

In this case, follow the instructions

 

 

 

CAN I TAKE MY SKYLUGG ON THE AIRCRAFT CABIN WITH ME?

The general policy states that carry-on luggage should have a maximum length of 56 cm, a width of 45 cm and a depth of 25 cm. These dimensions include wheels, handles, side pockets etc.

 

Skylugg.com cannot be held responsible if an airline applies other standards than these generally recommended standards. Please check the regulations of the relevant airline before you travel.

 

 

MAXIMUM PERMITTED EXTERIOR DIMENSIONS AND WEIGHT IN ECONOMY CLASS

 

Airline                                    Max. Size                               Max. Weight

 

Aer Lingus                              56 x 45 x 25 cm                      10 kg

Aeroflot                                  115 cm                                   10 kg

Aerolineas Argentinas             55 x 35 x 25 cm                       5 kg

Aeromexico                            115 cm                                   10 kg

Air Canada                             55 x 40 x 23 cm                      10 kg

Air France                               55 x 35 x 25 cm                      12 kg

Air New Zeeland                     56 x 36 x 23 cm                        7 kg

Alitalia                                    55 x 25 x 35 cm                        5 kg

All Nippon Airways                115 cm                                   10 kg

American Airlines                   56 x 45 x 25 cm (max. 114 cm) 18 kg

Austrian Airlines                     55 x 40 x 23 cm                        8 kg

Bmi                                        55 x 40 x 23 cm   

British Airways                       56 x 45 x 25 cm   

Brussels Airlines                     55 x 40 x 23 cm                        8 kg

Cathay Pacific                         56 x 36 x 23 cm                        7 kg

Cebu Pacific                                     56 x 36 x 23 cm                        7 kg

China Airlines                         56 x 36 x 23 cm                        7 kg

Continental                             130 cm

India and UK:                         114 cm                                   18 kg

Czech Airlines                        56 x 45 x 25 cm (max. 115 cm) 12 kg

Delta Airlines                          56 x 36 x 23 cm                      18 kg

Easy Jet                                  55 x 40 x 20 cm   

Emirates                                 55 x 38 x 20 cm (max. 114 cm)   7 kg

Finnair                                    56 x 45 x 25 cm                        8 kg

Iberia                                      55 x 40 x 20 cm                      10 kg

Japan Airlines                         55 x 40 x 25 cm (max. 115 cm) 10 kg

Jet Airways                             115 cm                                     7 kg

KLM                                       55 x 35 x 25 cm                      12 kg

Korean Air                              55 x 40 x 20 cm                      12 kg

LAN                                       55 x 25 x 35 cm                        8 kg

LOT                                        55 x 40 x 20 cm                        6 kg

Lufthansa                               55 x 40 x 20 cm                        8 kg

Malaysia Airlines                    56 x 36 x 23 cm                        5 kg

Malev                                     55 x 40 x 20 cm                      10 kg

Martinair                                 40 x 25 x 50 cm                      10 kg

Mexicana                                115 cm                                   10 kg

Northwest Airlines                           114 cm      

Olympic Airlines                     56 x 36 x 23 cm                        8 kg

Philippine Airlines                   115 cm                                     7 kg

Qantas                                    115 cm                                     7 kg

Ryanair                                   55 x 40 x 20 cm                      10 kg

Scandinavian Airlines              23 x 40 x 55 cm (max. 115 cm)   8 kg

Singapore Airlines                   115 cm                                     7 kg

Swiss International Airlines     55 x 40 x 20 cm                        8 kg

TAM                                       55 x 40 x 20 cm                        5 kg

Tap Air Portugal                      55 x 40 x 20 cm                        6 kg

Thai Airways                          56 x 45 x 25 cm                        7 kg

Transavia                                55 x 35 x 25 cm                        5 kg

United Airlines                       56 x 35 x 23 cm   

 

 

WHAT IS A TSA COMBINATION LOCK?

 

  • A TSA combination lock does not require a key to open. It can only be opened by employees of U.S. Transportation Security Administration with a special key to prevent a forcible opening of your bag during screening.

 

HOW THE COMBINATION LOCK WORKS

 

  • To set your own combination for all TSA combination locks by Skylugg, the same principle applies: Open the bag with the previously valid combination (factory default is 0-0-0), move the coding element (pin, flap, flip latch, etc.) on the side of the lock (push, release, tilt etc. ), turn the digits to your new combination, then restore the coding element back to the starting position before closing the suitcase!

 

All locks approved by the Transportation Security Administration carry this logo:

 

 

 

HOW DO I DECODE MY FORGOTTEN COMBINATION?

It takes about 20-30 minutes to try all 999 combinations, starting with 0-0-0. Just like counting:

0-0-1, 0-0-2… 0-1-0, 0-1-1, 0-1-2… 0-9-9, 1-0-0, 1-0-1… 9-9-9.

 

 

  • ORDERING

 

WHEN WILL MY ORDER ARRIVE?

Depending on the payment method, the delivery of an order can take between 3-7 working days.

Once your package has shipped, you will be notified by email.

 

 

Can I change the delivery address after my order has been shipped?

As long as your package has not yet left our facility, you can change your delivery address by sending us an email.

 

 

PAYMENT

 

What payment methods does skylugg.com accept?

 

 

Advance Payment: You transfer the total amount of your order to our account. The goods ordered will be shipped after receipt of payment. The delivery time is usually 3-7 working days after receipt of payment.

PayPal: Depending on what you have specified in PayPal, your bank account or credit card will be charged. The delivery time is usually 3-7 working days after receipt of payment.

Credit Card: The delivery time is usually 3-7 working days after verification.

SOFORT Transfer: The delivery time is usually 3-7 working days after receipt of payment.

 

 

WHAT CREDIT CARDS ARE ACCEPTED?

We accept the following credit cards:

 

– Visa

– MasterCard

 

 

SHIPPING

 

To what countries does skylugg.com ship andWHAT ARE THE SHIPPING COSTS?

For orders within Germany, the shipping costs are €7.50.

For a list of the other countries we deliver to, please click here.

 

 

FEEDBACK

MY QUESTION IS NOT LISTED HERE. What should I do?

Please just head over to our contact page. There you can ask your question and we will respond within 24 hours.